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How do I re open a ticket?

So the task was to download and open an app. Which I did. Why do I not get the points? More troubling, how come when I provide the required screen shot of me on the app I get my ticket closed with a one sentence solution. "That's not the end page if the offer." Well then, what in the heck is? What more can I do then download and use the app? This is getting ridiculous! I haven't once gotten y'all to credit anything through support. Is this one big joke?

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